Terms of Service

Welcome to Luzeofficial.

These Terms of Service govern your access to and use of our website, products, and services. By browsing our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

1. Business Information

This website is operated by Luzeofficial, located at Horfiesh 2515500.

Contact information:
Email: luze.com7@gmail.com
Phone: 0503299089

2. Our Products

Luzeofficial sells clothing, fashion items, and related accessories through this website.

We make reasonable efforts to display product photos, colors, sizes, descriptions, and prices accurately. However, slight differences may occur due to screen settings, lighting, product availability, manufacturing differences, or supplier changes.

3. Orders

By placing an order, you confirm that all information you provide is accurate and complete.

We reserve the right to refuse, cancel, or limit any order if we suspect fraud, incorrect pricing, unavailable stock, abuse of promotions, or violation of these Terms.

An order is confirmed only after payment is successfully completed and an order confirmation is sent.

4. Prices and Payment

All prices are shown in ILS unless stated otherwise.

Prices may change at any time without prior notice. The final price will be shown at checkout before payment.

Payment is processed through secure third-party payment providers. We do not store full credit card details on our own systems.

5. Shipping and Delivery

Shipping options, costs, and estimated delivery times are shown at checkout or in our Shipping Policy.

Delivery times are estimates only. We are not responsible for delays caused by shipping carriers, holidays, weather, customs, security events, incorrect addresses, or circumstances outside our control.

The customer is responsible for entering correct shipping details. If a package is returned because of incorrect information, the customer may be charged for reshipping.

6. Returns, Exchanges, and Cancellations

Returns, exchanges, and cancellations are handled according to our Refund & Return Policy and applicable consumer protection laws.

Returned clothing must be unused, unworn, unwashed, undamaged, with original tags and packaging where possible.

Items that are custom-made, personalized, altered, printed on demand, final-sale, or hygiene-sensitive may not be eligible for return, except where required by law.

7. Product Defects or Wrong Items

If you receive a defective, damaged, or incorrect item, contact us within [48 HOURS / 3 DAYS] of delivery with your order number, photos of the issue, and proof of purchase.

After reviewing the request, we may offer a replacement, repair, exchange, store credit, or refund, depending on the case and applicable law.

8. User Responsibilities

You agree not to use the website for illegal, fraudulent, harmful, or abusive purposes.

You must not interfere with the website, copy its content without permission, misuse discount codes, submit false information, or attempt unauthorized access to our systems.

9. Intellectual Property

All website content, including logos, brand names, text, images, product photos, graphics, designs, and layout, belongs to Luzeofficial or its licensors.

You may not copy, reproduce, modify, sell, distribute, or use our content without written permission.

10. User Content

If you tag us, send reviews, photos, feedback, or other content, you confirm that you own the rights to that content and that it does not violate the rights of others.

By submitting content to us, you allow Luzeofficial to use, repost, display, and promote that content for marketing and business purposes, unless you ask us not to.

11. Promotions and Discounts

Promotions, discount codes, free shipping offers, and sales may be changed, limited, or cancelled at any time.

Discounts cannot be combined unless stated otherwise. We may cancel orders that misuse discounts or exploit technical errors.

12. Limitation of Liability

To the maximum extent permitted by law, Luzeofficial will not be liable for indirect, incidental, special, or consequential damages caused by use of the website or products.

Nothing in these Terms limits rights that cannot legally be limited under applicable consumer protection laws.

13. Website Availability

We may update, suspend, or discontinue parts of the website at any time. We do not guarantee that the website will always be available, secure, or error-free.

14. Privacy

Your personal information is handled according to our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Continued use of the website means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of Israel, unless mandatory consumer protection laws state otherwise.

17. Contact

For questions about these Terms, contact us at:

Luzeofficial
Email: luze.com7@gmail.com
Phone: 0503299089

Address: Horfiesh 2515500