Terms of Service

Welcome to Luzeofficial.

These Terms of Service govern your access to and use of our website, products, and services. By browsing our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

1. Business Information

This website is operated by Luzeofficial, located at Horfiesh 2515500.

Contact information:
Email: luze.com7@gmail.com
Phone: 0503299089

2. Our Products

Luzeofficial sells clothing, fashion items, and related accessories through this website.

We make reasonable efforts to display product photos, colors, sizes, descriptions, and prices accurately. However, slight differences may occur due to screen settings, lighting, product availability, manufacturing differences, or supplier changes.

3. Orders

By placing an order, you confirm that all information you provide is accurate and complete.

We reserve the right to refuse, cancel, or limit any order if we suspect fraud, incorrect pricing, unavailable stock, abuse of promotions, or violation of these Terms.

An order is confirmed only after payment is successfully completed and an order confirmation is sent.

4. Prices and Payment

All prices are shown in ILS unless stated otherwise.

Prices may change at any time without prior notice. The final price will be shown at checkout before payment.

Payment is processed through secure third-party payment providers. We do not store full credit card details on our own systems.

5. Shipping and Delivery

Shipping options, costs, and estimated delivery times are shown at checkout or in our Shipping Policy.

Delivery times are estimates only. We are not responsible for delays caused by shipping carriers, holidays, weather, customs, security events, incorrect addresses, or circumstances outside our control.

The customer is responsible for entering correct shipping details. If a package is returned because of incorrect information, the customer may be charged for reshipping.

6. Returns, Exchanges, and Cancellations

Returns, exchanges, and cancellations are handled according to our Refund & Return Policy and applicable consumer protection laws.

Returned clothing must be unused, unworn, unwashed, undamaged, with original tags and packaging where possible.

Items that are custom-made, personalized, altered, printed on demand, final-sale, or hygiene-sensitive may not be eligible for return, except where required by law.

7. Product Warranty and Responsibility for Product Use

Luzeofficial is committed to supplying products that conform to the order placed and are free from manufacturing defects at the time of delivery.

If you receive a product that is defective, damaged during shipping, or does not match your order, please contact us within 48 hours of delivery with your order number, photographs of the issue, and proof of purchase. After reviewing the request, Luzeofficial may provide an appropriate remedy in accordance with applicable law, including a replacement, exchange, repair, store credit, or refund.

To the maximum extent permitted by applicable law, Luzeofficial and anyone acting on its behalf will not be responsible for any direct or indirect damage, loss, expense, injury, or inconvenience caused to the customer or any third party as a result of using a product purchased through the website.

The customer is responsible for using, washing, storing, and caring for each product according to its intended purpose, product description, care label, and any instructions supplied with the product. Luzeofficial will not be responsible for damage resulting from misuse, improper washing or care, improper storage, normal wear and tear, accidental damage, unauthorized alterations, failure to follow the provided instructions, or sensitivity or allergic reaction to fabrics, dyes, or other product materials.

Nothing in this section excludes or limits responsibility for a manufacturing defect, an incorrect product supplied by Luzeofficial, or any liability or consumer right that cannot legally be excluded or limited under applicable law.

8. User Responsibilities

You agree not to use the website for illegal, fraudulent, harmful, or abusive purposes.

You must not interfere with the website, copy its content without permission, misuse discount codes, submit false information, or attempt unauthorized access to our systems.

9. Intellectual Property

All website content, including logos, brand names, text, images, product photos, graphics, designs, and layout, belongs to Luzeofficial or its licensors.

You may not copy, reproduce, modify, sell, distribute, or use our content without written permission.

10. User Content

If you tag us, send reviews, photos, feedback, or other content, you confirm that you own the rights to that content and that it does not violate the rights of others.

By submitting content to us, you allow Luzeofficial to use, repost, display, and promote that content for marketing and business purposes, unless you ask us not to.

11. Promotions and Discounts

Promotions, discount codes, free shipping offers, and sales may be changed, limited, or cancelled at any time.

Discounts cannot be combined unless stated otherwise. We may cancel orders that misuse discounts or exploit technical errors.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Luzeofficial and anyone acting on its behalf will not be liable for direct or indirect damage resulting from the use of the website or any product purchased through the website.

Product use and product-related responsibility are governed by Section 7 of these Terms.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

13. Website Availability

We may update, suspend, or discontinue parts of the website at any time. We do not guarantee that the website will always be available, secure, or error-free.

14. Privacy

Your personal information is handled according to our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Continued use of the website means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of Israel, unless mandatory consumer protection laws state otherwise.

17. Contact

For questions about these Terms, contact us at:

Luzeofficial
Email: luze.com7@gmail.com
Phone: 0503299089

Address: Horfiesh 2515500

18. Eligibility and Minimum Purchase Age

Purchases through this website may be made only by individuals who are 18 years of age or older and who have the legal capacity to enter into a binding agreement.

By placing an order, the purchaser confirms that they are at least 18 years old.

Individuals under the age of 18 may browse the website, but they may not place an order themselves. Any purchase intended for an individual under the age of 18 must be completed by their parent or legal guardian in the parent’s or guardian’s own name.

Luzeofficial reserves the right to refuse or cancel an order if we reasonably believe that these eligibility requirements have not been met.