Refund policy

Refund & Return Policy

At luzeofficial, we want customers to be satisfied with their purchase. Please read this policy before placing an order.

You may request a return or cancellation within [14 DAYS] from receiving the product, unless a different period is required by applicable law.

To start a return, contact us at luze.com7@gmail.com with your order number, proof of purchase, and reason for return.

To be eligible for return, the item must be:

We reserve the right to refuse a return if the item is used, damaged, stained, washed, missing tags, or not in resellable condition.

The following items may not be eligible for return, except where required by law:

Size exchanges are subject to stock availability.

If the requested size or item is unavailable, we may offer store credit, replacement options, or a refund, depending on the case and applicable law.

If your item arrives damaged, defective, or different from what you ordered, contact us within [48 HOURS / 3 DAYS] of delivery.

Please include:

After review, we may offer a replacement, repair, exchange, store credit, or refund.

Once we receive and inspect the returned item, we will notify you whether the refund is approved.

Approved refunds will be issued to the original payment method.

Processing times may vary depending on the payment provider or bank.

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

Original shipping fees may not be refundable, unless required by law.

If an order has already been shipped before cancellation, shipping and return shipping costs may be deducted from the refund, where permitted by law.

Email: luze.com7@gmail.com
Phone: 0503299089
Return address: Horfiesh 2515500 House of Dentelle

Please do not send items back before receiving return instructions from us.