Shipping Policy

This Shipping Policy explains how orders from Luzeofficial are processed and delivered.

1. Processing Time

Orders are usually processed within 2-4 days, unless stated otherwise on the product page.

Processing time does not include shipping time.

During sales, holidays, product launches, or high-demand periods, processing may take longer.

2. Delivery Times

Estimated delivery time is 7 days.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to shipping carriers, holidays, weather, security situations, incorrect addresses, or other events outside our control.

3. Shipping Address

The customer is responsible for entering a complete and correct shipping address.

If the address is incorrect or incomplete, delivery may be delayed, returned, or lost. Additional shipping fees may apply for resending the package.

4. Lost or Delayed Packages

If your package is delayed or appears lost, contact us at:

Email: luze.com7@gmail.com
Phone: 0503299089

We will help check the shipment status, but final delivery responsibility may depend on the shipping carrier.

5. Failed Delivery or Unclaimed Packages

If a package is returned to us because it was not collected, refused, or the address was incorrect, the customer may be charged additional shipping fees.

6. International Shipping

If international shipping is available, customers are responsible for customs duties, taxes, import fees, and local delivery charges unless stated otherwise at checkout.

We are not responsible for delays caused by customs.

7. Contact

For shipping questions, contact:

Luzeofficial
Email: luze.com7@gmail.com
Phone: 0503299089